![]() Keep in mind my wife is 5ft tall and is small. It was at this point my wife asked this jerk why 3 reps were willing to do a swap and why he wouldn't allow it. All was fine until a tall, portly man by the name of Alejandro stopped the rep from completing the swap stating that unless the phone had physical damage they won't swap it. The rep I spoke to said to give them her information, which she emailed me, in case there were any issues.Īfter waiting another 2 hours to be seen we were doing the process of having my phone swapped out for a new one. I called Apple back the next morning and the lady I spoke to was super nice and told me not to deal with it and that I was fully within my warranty. Unfortunately this didn't work so they informed me to go to the store where my wife and I waited 2 hours to be seen only for them to do the same thing which, again, didn't work. My iPhone X was having charging issues after the 12.1 update.Ĭalled Apples customer care and they walked me through doing a complete wipe on my phone and a reinstall of 12.1. ![]() Your products aren't gifts from God and many of the workers there act like they are. Absolute worst customer service I've ever experienced from any retailer. I think there needs to be a little more training and a better way to streamline the process. I think the store is constantly slammed and everyone is trying to do a good job. We ended up doing via iCloud (which we should have originally done) and it only took 20 minutes. ![]() When I came back my phone still wasn't set up. I didn't catch it at the time-and he didn't either. He also sold me a phone with 64g and my current phone was at 85g. But after 1.5 hours they were not able to get me set up-and the guy who put my screen protector on my phone didn't line it up evenly. I honestly believe everyone tried to offer me good customer service. I also wanted help transferring all my info from my old phone to my new phone. The place is always slammed with moderately clueless consumers (myself included). At 10am on a Monday there is a line out the door. You may also rate the location by using the star ranking system.I can appreciate how difficult it must be to work here. Please express your thoughts about Apple by posting your review in the form provided below. Please use this form to report any mistakes with the place of business info or times for Apple in Fresno, CA. Our site's goal is to supply you with the most accurate information as possible. While shopping at Apple, please browse around the wide range of interesting stores in Fashion Fair. In 2023 it pertains to Xmas Day, New Year's, Easter Sunday or Columbus Day. Please note: during the holiday period common hours for Apple in Fresno, CA may be modified. Apple Locations Nearby Fresno, CAĪpple has 1 operating branch in Fresno, California.Ĭlick here for the full index of all Apple locations near Fresno. In the vicinity you'll discover Rotary Sports Center, Cary Park, Cary Park Petanque Court, Fuel Mart and Denny's Commercial. By busīuses provide service to Fresno & Shaw Northbound. If you are planning your journey, enter 645 Shaw Avenue, Fresno, CA 93710 into your GPS systems. This store is simply a 1 minute drive time from Exit 132 (Dwight David Eisenhower Memorial Freeway) of Ca-41, North Angus Street, East Fairmont Avenue or North First Avenue a 4 minute drive from West Bullard Avenue, Ashcroft Court and Dwight David Eisenhower Memorial Freeway (Ca-41) or a 8 minute drive time from West Dovewood Lane or West San Carlos Avenue. You will find Apple Store situated in a prime position immediately near the intersection of North Orchard Street and East Santa Ana Avenue, in Fresno, California, at Fashion Fair.
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